For service companies
A dispatch queue
that runs itself.
Stop running the day off phone calls. Bgabs matches every confirmed visit to the right technician, keeps the route full, and closes the visit with a service history worth reading.
Dispatch
en routeSuresh K. - route 7
stop 4 of 6
Proactive visit
confirmedThu, 14:00 - 16:00
Customer window matched. Reminder set 12h prior.
What changes for the operation
Three levers that move the day.
Route load, balanced by the engine
Stops are inserted where they fit, not where the phone happened to ring. Technicians end the day with fewer overshoots.
Skill-matched assignment
The right technician is picked by the model, the brand and the work needed - not just who is nearest and free.
Live tracking to close-out
Stop position, arrival window and outcome all land back on the unit and on the customer, in one place.
A day on the floor
From queue to close-out, seen from the dispatcher desk.
08:12
Predicted alert accepted
X200 - Sector 12
in flow08:15
Slot proposed and confirmed
Thu 14:00 - 16:00
in flow08:16
Assigned to Suresh K.
Route 7, stop 4 of 6
in flow13:42
En route to stop
ETA within window
in flow15:12
On site
17 min into visit
in flow15:42
Closed out
Serviced - coil clean
closedRoll-out for service companies
A pragmatic go-live, not a rip-and-replace.
- 01
Technician roster imported
Skills, home base, working hours and vehicle load - the shape of your team goes in first.
- 02
Live queue turned on
Complaint tickets and predicted alerts land in one queue. Dispatchers accept, defer or override.
- 03
Route builder engaged
The engine starts inserting stops with route-load awareness. Existing routes are preserved as constraints.
- 04
Close-out loop
Every visit closes back onto the unit and customer, feeding history and prediction upstream.